Returns & Exchanges

At Kaldi, we strive to ensure every roast meets our high quality standards, but if you are not satisfied with your purchase, we offer returns on non-perishable items and replacements for damaged goods within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue to initiate your return request.

• 2.
  Review Approval

  Our quality control team will review your request within 48 hours to confirm if the items meet our safety and hygiene return criteria.

• 3.
  Pack and Ship

  Securely package the items in their original containers and use the prepaid shipping label provided by our team to send the products back to our roastery.

• 4.
  Refund Processing

  Once your return is received and inspected, we will process a refund to your original payment method or issue a store credit within 5-7 business days.